Refund & Cancellation Policy

This policy applies to payments made to (to be confirmed), trading as Aura Volt Technology Services.

1. Courses (₹5,000 per seat)

When you cancel	Refund
More than 7 days before the batch's announced start date	100%
From 7 days before the start until the first session (day 1)	50%
After the batch has started	No refund

Start date not yet announced? Until we announce a start date, you can cancel for a full refund.
Batch doesn't run. If a batch has fewer than 10 paid participants, it does not run. We email you a choice: a full refund, or a free transfer to the next month's batch of the same course.
We cancel or move the batch. If we cancel a batch, or move its start by more than (to be confirmed) after announcing it, you may choose a full refund or a free transfer.
Transfers you request. If you ask more than 7 days before the start date, you may move once, free of charge, to a later batch of the same course.
Duplicate payment. If you were charged twice for the same seat, we refund the extra payment in full.

2. Services

Before work starts: the advance is refundable in full.
After work starts: the advance is non-refundable, because it covers work already done.
Cancelled by us: if we cannot deliver, we refund any amount paid for work not delivered.
Balance payments are due on delivery and are not refundable once deliverables are handed over, except where the deliverable clearly fails the agreed scope and we cannot fix it.

3. How to ask for a refund

Email director@auravolt.in from your registered email, with your name, course and batch (or enquiry reference) and the reason. We reply within 2 working days.

4. How refunds are paid

Approved refunds are made through Razorpay to the original payment method.
They are processed within (to be confirmed) of approval. Your bank may take a few more days to show the credit.
(to be confirmed)